ShoreGroup Named Cisco Systems Authorized Technology Provider for Customer Voice Portal

Telepresence and Holography / Holograms - November 2008

Editor’s viewpoint on their differences, likenesses and future...

We all just recently viewed an historic CNN holographic interview on an historic Election Night. CNN stated this type of imaging has never been done before on National TV and I believe that. I haven’t seen anything like it. The live interview caught me by surprise and sure had the “wow” factor attached to it didn’t it? Here’s a link to the actual interview.

CNN Hologram Video

The question now has to be asked. Is it Telepresence?

I’m no expert on the subject but I’m going to throw my hat into the ring, go out on a limb and say yes, I believe it is. Although I know many video conferencing purists are rolling their eyes and grabbing their guns right about now with my statement.

While I do know that Telepresence still hasn’t been universally defined (Houston, we have a problem), here’s how I see it…. Broken down to its simplest form - “tele” (through electronic means) and “presence” (present). This is how I’m justifying my opinion by lumping holography and Telepresence together. Just as Telepresence is surely an offshoot of video conferencing, holographic imaging (like we viewed on CNN) surely has to be considered an offshoot of Telepresence. The interviewer was “telepresent” from Chicago and beamed into the CNN Election Headquarters. She was most assuredly - “telepresent”. There was negligible latency, the imaging was fantastic and both interviewers were rehearsed on what they would say. I’ve just recently read that CNN actually “downgraded” the experience to make it “movie” quality and not as good as it could have been. Maybe they thought us mere mortals would be shocked if they showed their complete hand. I have a feeling it was so big to them, they didn’t want it to get upstaged by the historic election. I’m willing to bet we’ll see the “true” power of this technology in the upcoming weeks and months when they can put the pedal to the medal and show it off without having it sidetracked.

What an amazing time for this technology (all differences and opinions aside). Telepresence Doctors, nurses, teachers, schools and healthcare (healthpresence) will benefit from the recent gains in this state-of-the-art industry whether holograms, Telepresence or holography. Airlines also have to see the threat to a portion of their business travel. Hell, who wants go through security and fly to Miami for a two-hour conference when you can look them in the eye via Telepresence?

Beam me up Scotty! Simply amazing…!

Visit the free Telepresence Forum for more information and discussion

Your Editor and Administrator - L II
"Ride on the Next Plane of Existence" TM

New York, NY (PRWEB) June 23, 2008 -- ShoreGroup, Inc., a premier systems management solutions and IT professional services firm, today announced that it has earned the designation of Cisco® Systems Authorized Technology Provider for Customer Voice Portal (ATP-CVP). This emerging technologies program focuses on the growing contact center self-service marketplace, and empowers ShoreGroup to provide customers with cost-effective, personalized voice self-service applications and the transparent transfer of information from voice self-service to agent-assisted service.

ShoreGroup's commitment to excel in the enterprise contact center arena is founded on its dedication to acquiring the leading certifications that support the company's delivery of solutions that customers need to streamline operations and expand their customer reach. To achieve the ATP-CVP designation, ShoreGroup met Cisco's rigorous training and knowledge validation requirements that equip the company to design, build and support Customer Voice Portal solutions within distributed and centralized enterprise contact centers.

"Cisco's Customer Voice Portal is a game changing technology. Companies are migrating away from point technology deployments to an architectural solution approach where applications enable business goals. The ability for customers to leverage this technology to create robust, de-centralized self-service speech applications is a powerful differentiator," said Robert McDermott, ShoreGroup's Vice President of Convergence. "ShoreGroup's ability to create, deploy and most importantly, support CVP components and applications sets us apart in the industry. Our ability to focus on business objectives leveraging CVP applications creates a more integrated relationship with our customers. This advanced Cisco specialization, coupled with Cisco's recent renewal of our Unified Contact Center Enterprise Advanced Technology Partner certification, uniquely qualifies ShoreGroup to deliver business transformational solutions," added McDermott.

"Our expertise on Cisco's Customer Voice Portal is also factored into our full range of support solutions that assist clients after CVP is implemented. Our CaseSentry platform provides mission-critical monitoring of CVP availability and performance, and provides feedback on the quality of experience being realized by customers. Our ShorePatrol Remote Operations Service offers comprehensive CVP monitoring coupled with incident, problem and change management that maximizes application availability and service levels being delivered," continued McDermott.

In addition to this ATP-CVP designation, ShoreGroup's contact center expertise is further recognized as an Authorized Technology Provider for Cisco's Unified Contact Center Enterprise. The company also holds Cisco's Advanced Unified Communications, Advanced Wireless LAN, Advanced Routing and Switching, and Advanced Security specializations.

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for unified communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol? Remote Operations Service delivers the high-quality unified communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes. ShoreGroup's Sextant? Contact Center Analytics solution provides the operational and business visibility that enterprise contact centers require to drive performance and efficiency.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (http://www.shoregroup.com)

CONTACT:

Joanne VanAuken

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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To learn more about Telepresence, the revolutionary new style of immersive video conferencing; visit these websites:

Telepresence - "Ride on the Next Plane of Existence" - Telepresence
Telepresence Web Portal - Telepresence Internet web portal
Telepresence Report - 24/7 breaking Telepresence related news and information
Via Telepresence - Video conferencing via Telepresence
Telepresence Forum - Free user discussion forum for everything Telepresence related
Telepresence Today - Telepresence information and editor qualified headline news
Telepresence Resource Directory - Telepresence web resource directory
Telepresence Tube - Telepresence videos, pictures and more